Maintenance & Service

There’s nothing worse than living with a broken fireplace. We can help get yours working again without hassle.

We know how frustrating it is to have a broken fireplace and not be able to get a straight answer about its repair. That’s why our service price covers all labor and any return trips.

Here’s how easy it is to set up a service call:

Step 1. Enter your information in the form below.

Step 2. We’ll call you to set up a time that’s convenient for you.

Step 3. Your fireplace will be fixed by our team of professionals. Click here to learn more about what goes in to our 13 point inspection process.

We believe in being transparent with our service rates. You can check them out here.

Service & Repair Form

To make an appointment with one of our certified fireplace technicians, please fill out the form below and we will contact you shortly:

If you’re looking for help with your garage doors, please click here. 

Frequently Asked Questions

Wondering how to light your pilot light, or where to find your fireplace serial number? These videos answer some of the most common questions we get.

Finding your serial number:

How to light a Heat & Glo standing pilot light:

How to use the Heat & Glo RC300 IntelliFire™ Plus Wireless Remote:

For more information visit http://bit.ly/1OhHPx7

Service Rates

Gas Fireplace Service

(units less than 10 years old and installed by Fireside)
$289.00 flat fee.
* +$50 for units over 10 years old

Large Linear Gas Fireplaces

(5 – 6ft)
Starting at $459.00.

Pellet Stove Service

$399.00 Flat Fee
Set up a service or maintenance call today.

The manufacturer of your fireplace recommends a maintenance “tune-up” be performed annually to ensure the safe, efficient operation of your fireplace. To keep your fireplace operating at its peak performance, our factory-trained technicians will perform the following 13-point safety check: