Maintenance & Service

There’s nothing worse than living with a broken fireplace. We can help get yours working again without hassle.

We know how frustrating it is to have a broken fireplace and not be able to get a straight answer about its repair. That’s why our service price covers all labor and any return trips.

Here’s how easy it is to set up a service call:

Step 1. Enter your information in the form below.

Step 2. We’ll call you to set up a time that’s convenient for you.

Step 3. Your fireplace will be fixed by our team of professionals. Click here to learn more about what goes in to our 13 point inspection process.

We believe in being transparent with our service rates. You can check them out here.

Service & Repair Form

To make an appointment with one of our certified fireplace technicians, please fill out the form below and we will contact you shortly:

If you’re looking for help with your garage doors, please click here.

Frequently Asked Questions

Wondering how to light your pilot light, or where to find your fireplace serial number? These videos answer some of the most common questions we get.

Finding your serial number:

How to light a Heat & Glo standing pilot light:

How to use the Heat & Glo RC300 IntelliFire™ Plus Wireless Remote:

For more information visit http://bit.ly/1OhHPx7

Service Rates

Gas Fireplace Service

(units less than 10 years old and installed by Fireside)
$289.00 flat fee.
* +$50 for units over 10 years old

Large Linear Gas Fireplaces

(5 – 6ft)
Starting at $459.00.

Pellet Stove Service

$399.00 Flat Fee
Set up a service or maintenance call today.

The manufacturer of your fireplace recommends a maintenance “tune-up” be performed annually to ensure the safe, efficient operation of your fireplace. To keep your fireplace operating at its peak performance, our factory-trained technicians will perform the following 13-point safety check:

Check seals for proper fit
Clean glass and check for C/O leaks
Clean and correctly position logs
Replace ember bed material
Clean firebox and burn area
Touch up interior firebox paint
Clean heat exchanger and air intake areas

Clean and adjust burner settings
Adjust and clean pilot flame and/or igniter
Adjust thermocouple and thermopile alignment
Adjust gas valve manifold pressure
Check all millivolt currents and connections
Verify Piezo igniter operation

To help slow the spread of COVID-19, Fireside has made the difficult decision to close our showroom for two weeks, beginning March 21st. We will reopen on Monday April 6th. For more information or to schedule an in-home consultation for after that date, please click here.